Terms of Sale - MegaGlass.com

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Marbles

Lemon Lime Flat Assortment, 18-22mm, Retail Net

Code: 55027
Price: $4.63

Mixed Colors Mix Accent Marbles, 14mm, Bulk Bag

Code: 55700
Price: $14.80

Frost Red/Orange Leaves Glass Shapes, 25-50mm, Bulk Bag

Code: 94895
Was ~~$28.77~~,
Now Just $5.75

Terms of Sale

Please print & save these terms with your order confirmation.

Delivery Timeframes: All orders are shipped FOB Wichita, Kansas via UPS or USPS. All orders have a processing time of 3-4 business days before they ship. Here is a map showing how long your order will take to arrive once it ships, if shipped via UPS Ground, our cheapest UPS method.
Checks/money orders: Money Orders and Checks must be in US Dollars and cashable at a US bank (a US bank will be printed on the face of the document). Checks must also be pre-printed with a name and an account number - we do NOT accept starter checks, double endorsed checks or foreign money. We reserve the right to delay processing of your order until the funds have cleared.
Shipping: UPS shipping options are guaranteed but if a package goes missing, it can take up to 2 weeks to investigate. We will not reship or refund until the investigation is done. US Post Office shipping options are NOT guaranteed - we are not liable for loss or damage.
Order Tracking: After your order has shipped you will receive a Shipping Confirmation e-mail with your UPS tracking #. It is your responsibility to track your shipment using the tracking # at www.UPS.com. If there is a problem delivering your package, it will be revealed there and must be brought to our attention ASAP. We will not be held responsible for delivery problems that are not addressed in a timely manner because you did not track your shipment. If your package is returned to us because you did not track your package and contact us promptly about problems, your shipping costs will not be refunded. If your package is lost because you provided an incorrect address, your shipping costs will not be refunded. We will not reship unless shipping costs are paid again.
Fees: We charge a $4.99 small order fee that gets dropped when the subtotal reaches $100. UPS charges $5 to fix an incorrect address. If an order requires an address correction because the address you provided was inadequate, you are responsible for payment, and the fee will be added to your total. There is a 15% restocking fee (based on the list price, excluding any bulk discount, minimum $10) if you refuse your order, return your order, or cancel your order after it has been prepared for shipment unless it is defective or there has been a shipping error (for example, we will charge a restock fee on a return made due to color or size, unless we sent the wrong color or size.)

Damage/Defects: Our products are 100% recycled glass. They are not flawless and may break during shipping. Your order will be carefully packed to ensure it arrives at its destination in the same condition as it left our warehouse. We cannot guarantee that all products will arrive intact. Damage due to breakage less than $40 will be credited to your account; damage more than $40 will be replaced. Small bubbles, lines, surface imperfections or discolorations are all characteristic of recycled glass - they are not to be considered as defects. Small impact marks should be expected on bulk-packed items, particularly in the larger sizes, and are also not to be considered as defects.
Damage, shortage or mis-shipped items: must be reported within 7 calendar days of receipt. Check your order as soon as possible upon arrival, or have someone do it for you.
Color Consistency: Actual colors received may vary considerably from what is pictured due to dye-lot differences and/or your monitor configuration. If color is critical to your project, please contact us and ask before buying - we will not replace product because you are unhappy with the color received. If an assortment contains a mix of unspecified colors, the colors may vary from bag to bag, will rarely (if ever) include red and an even distribution of colors is not guaranteed.
Size Consistency: Sizes are approximate, may vary, and are not guaranteed. When a range of sizes is listed, a unit of that product will contain a variety of pieces that may fall anywhere within that size range. Even distribution of size is not guaranteed. Consistency of size from one batch to the next cannot be guaranteed. If your needs re: size are critical, please Contact Us and ask before buying.
Packed by Weight/Count: Products are packed by weight or by count. When packed by weight, the weight is guaranteed +/- 10%, the count is not - counts mentioned in the descriptions of these products are approximate. When packed by count, the count is guaranteed +/- 10%, the weight is not - weights mentioned in the descriptions of these products are approximate. If the quantity of product is critical for your project, we suggest ordering 10% more than you anticipate using to ensure quantities are adequate.
Cancellations: Please Contact Us via telephone during office hours and if your order hasn't shipped, we will cancel it. If a cancellation request is sent via e-mail, our feedback forms, or by leaving a message on our answering machine, we will try our best to cancel your order once we receive your message, but it's possible it could ship before your message is received. If this happens, you may still return the order at your expense.
We reserve the right to cancel any order, at any time, for any reason.
Returns: Discontinued products are final sale only and may not be returned. Before returning anything else you must first Contact Us for a Return Authorization number. Returns must be postmarked within 12 days of receipt, and be in their original packaging, in as-new condition or credit will not be issued. Upon receipt of your return, MegaGlass.com will issue a credit or refund of the purchase price paid, less shipping and handling, and any applicable restocking fees subject to this policy (see "Fees" above.)

International Shipping: We ship world-wide! Please note the following:

When a shipment is sent Internationally, there will be duties, taxes, and brokerage fees, in addition to the total we collect from you - it is always your responsibility to pay these taxes and fees. If you do not advise us you have arranged for a private broker, we will instruct UPS to act as your broker, and the cost will be added to your total. UPS broker fees are higher than average, but it is done correctly and quickly.

Need help? Call 718-352-9010 (Phone orders subject to Terms of Sale) or Contact Us!
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